SG Payroll and HR Glossary

Discover the meaning of the latest SG payroll and HR terms and abbreviations with this free glossary.


Candidate A candidate is the term used to describe someone seeking a job within a business. Some companies prefer to use a comprehensive background screening programme for candidates, to avoid reputational damage and the drain on resources if they mistakenly hire the wrong fit.

ADP Celergo ADP Celergo is a managed service payroll product which collects employee data for processing payroll across 140 countries into one system of record. It makes the challenges of running global payroll across multiple territories easier. It uses APIs to integrate with existing human capital management (HCM) software.

Centralised payroll Centralised payroll is when all payroll data is held in one cloud-based system of record, allowing managers and employees in any location to access it. This makes it easier for teams to collaborate across the business, for managers to approve leave or manage staff attendance, and for staff to edit their payroll information.

Central Provident Fund (CPF) The Central Provident Fund Board, commonly known as the CPF Board or simply the Central Provident Fund is a compulsory comprehensive savings and pension plan for working Singaporeans and permanent residents primarily to fund their retirement, healthcare, and housing needs in Singapore.

CFO CFO stands for chief financial officer, a senior member of staff responsible for the financial affairs of an organisation. He or she will take charge of accounting functions such as financial planning, assessing and managing financial risk, record-keeping and financial reporting.

CHRO A chief HR officer (or CHRO) develops and carries out a human resource strategy to meet the overall objectives of the business. Areas they will focus on include talent management, executive compensation, succession planning, and board member selection.

CIO The chief information officer (CIO) is the most senior technology (IT) executive in a medium-sized business or large enterprise. CIOs increasingly set and lead the technology strategy of the business, providing a senior liaison between the IT department and the rest of the business.

Cloud-based payroll Cloud-based payroll is payroll delivered over the internet. It has many benefits, including eradicating manual input errors, automatic software updates for regulatory compliance, easy integration with HR systems, and allowing employees to access and update their payroll details using self-service.

Compensation management system A compensation management system assesses whether employee salaries, bonuses and benefits are fair, competitive, effective and properly administered. Good compensation management maintains workforce loyalty and satisfaction while poor compensation management can lead to high staff turnover.

Competency assessment A competency assessment is an evaluation of a person’s skills and abilities against the requirements of a job. Recruiters also use competency assessments to assess whether a jobseeker has the right skills.

Compliance Compliance is when a business complies with any government or local regulations or policies that govern managing employees and how they are paid.

Compliance management Compliance management is the process of monitoring and assessing systems to ensure regulatory compliance. Not adhering to new rules and regulations risks heavy fines for businesses.

Comprehensive payroll Comprehensive payroll is an outsourced solution that helps businesses manage activities including payroll, staff retention and engagement. As a cloud-based solution, it is more transparent, and saves both time and money for businesses who want to reduce costs and boost their efficiency.

Corporation tax Corporation tax is when business profits and capital gains are taxed. Since April 2016, corporation tax in the UK has been 19% for all limited companies. The corporation tax return is due 12 months after the end of the accounting period.

Corppass Corppass is a corporate digital identity for businesses and other entities (such as non-profit organisations and associations) to transact with Government agencies online. Corppass is the single login method for G2B transactions from 1 September 2018. All registered businesses in Singapore would require to have a Corppass.

CPF Submission CPF EZPay is a free service provided by CPF Board where employers can submit their employees' CPF contribution details and make payment electronically.

Credit note A credit note is sent to a buyer to correct a mistake, if goods are returned or if items fail while under guarantee.

Creditor A creditor is somebody (or an entity like a company, individual or government body) whom a debtor owes money to. They may charge interest on top of the sum owed.

CTO The chief technology officer (CTO) manages an organisation’s technology research and development. They may develop policies and procedures, using technology to improve products and services for external customers.

Customer experience This term describes how customers perceive their interactions with a business throughout their buying journey. As a result, businesses need to meet and exceed customer expectations to increase customer satisfaction, loyalty and word-of-mouth advocacy.